Building a Culture of Quality: A Strategic Approach to Food Safety and Sustainability in Manufacturing

Michelle Brydalski, Sr. Director of Quality, T. Marzetti Company

Michelle Brydalski, Senior Director of Quality at T. Marzetti, brings over 25 years of expertise in food safety, quality assurance, and regulatory compliance. With a B.S. in Chemistry and certifications like HACCP and PCQI, she’s led initiatives at global companies, ensuring product safety and quality. Outside work, Michelle enjoys traveling and hiking national parks with her family.

Through this article, Michelle Brydalski explores the integral role of quality assurance in food safety and sustainability within the manufacturing sector. She discusses her journey from biotech to food safety leadership, emphasizing the need for comprehensive audits, essential certifications, and technological advancements. Michelle highlights the importance of cross-functional collaboration to balance food safety and sustainability while offering advice to aspiring leaders in the food industry.

Insights into My Professional Journey at The Spice Lab

Upon graduating with my Biology degree, I applied for every science-related job available, unaware that food safety and quality assurance/control roles existed. Now, I recognize these areas' significant opportunities and the focus they deserve. I began my career as a QA technician, quickly applying my college knowledge to real-world scenarios.

Realizing that remaining stagnant in my role wasn’t for me, I proactively researched and applied for higher-level positions, eventually securing a supervisory role in a different food sector, which broadened my experience. Many colleagues were content with their roles, but I aspired for more. A significant milestone came when I took on a supervisory role at The Kraft Heinz Company, which led to my promotion to Quality Manager.

While I enjoyed my time there, I wasn’t happy with my living situation, prompting a lateral move to a new position in South Carolina. This decision proved pivotal, thanks to my mentor, who encouraged me to pursue certifications, attend training, and speak at conferences, which eventually led to publishing articles in industry magazines. These opportunities greatly enhanced my skills and visibility, allowing me to leverage my experience across different companies and food sectors. Ultimately, I believe that seizing every opportunity is crucial for career advancement.

Significant Trends and Advancements Impacting the F&B Industry

The most significant trend is undoubtedly Artificial Intelligence (AI), but I also want to emphasize the increased availability of information today. Consumers are becoming much more discerning about what they eat—and rightfully so. Food processors and manufacturers must adhere to the highest food safety standards.

"Quality assurance is the backbone of our food safety strategy, ensuring every step—from supplier to shelf—meets the highest standards"

Working with various grocers and seeing the extensive layers of compliance that products must meet before reaching store shelves is encouraging. Regarding AI, tools like ChatGPT are practical support tools but shouldn't be relied upon entirely. My education and experience, combined with ChatGPT, have taught me that knowing what to ask and how to utilize the information provided is essential.

For instance, if you ask AI to “write me a Standard Operating Procedure (SOP) for GFSI compliance,” the output may not meet all compliance standards. However, leveraging your food safety training and experience allows you to guide the AI's assistance, filtering out misinformation and creating a compliant document.

Challenges and Preparations for the Future of the F&B Landscape

While not necessarily a challenge, enhancing continuous improvement in food safety could greatly benefit from implementing blockchain technology for traceability. For instance, in produce, the ability to trace raw materials back to the exact field they were harvested from— or, in the case of meat, identifying the farm where an animal was raised and its living conditions—is a crucial next step in ensuring food safety.

Organizations like Global Barcoding, powered by GS1, are making significant strides in this area. They are developing intelligent labels that, when scanned by consumers, provide detailed information about a product’s origin and its journey through the supply chain. 

This level of transparency is, in my opinion, an essential aspect of advancing food safety.

Quality and Safety Frameworks at The Spice Lab

The Spice Lab operates under the SQF (Safe Quality Food) umbrella as part of the Global Food Safety Initiative (GFSI) certification standards. SQF has excelled in ensuring that every aspect of our operation—from production to packaging— meets stringent safety and compliance requirements. Through my experience with various GFSI standards, I've observed an increasing synchronization of regulations, providing more explicit guidance on what companies must adhere to for safe and responsible manufacturing and sales.

In addition to our SQF certification, The Spice Lab is proud to hold Organic and Kosher certifications, demonstrating our commitment to maintaining the highest standards of quality and compliance. These certifications ensure the safety and integrity of our products and enable us to cater to a broader range of consumer needs and preferences.

Adopting Emerging Technologies: Advice and Considerations

The Spice Lab utilizes QAD RedZone, which has proven highly effective for our compliance and record-keeping needs. This software has streamlined documentation review, allowing us to quickly search for and retrieve necessary information. For instance, mock recall challenges now take significantly less time, thanks to the system's electronic search capabilities.

However, a potential pitfall in this area is the proliferation of similar systems from various companies, making it challenging to select the right one. Choosing the appropriate platform for quality compliance or ERP is critical. I've experienced the frustration of working with a company that chose the wrong system; the training was ineffective, and it added little real value.

To avoid these issues, engaging in crossdepartmental collaboration is essential when making company-wide decisions that affect multiple stakeholders. This approach ensures that the selected system meets the needs of everyone involved.