Quench Canada

Quench Canada simplifies access to great-tasting and consistently available water by eliminating the many inefficiencies associated with bottled water in the workplace. It's turnkey program sets a new standard for workplace hydration by fully managing the solution on behalf of its clients, from installation to service and support.

With a cost-effective monthly rental model, customers can access point-of-use machines that dispense filtered still water, sparkling options and chewable ice. Pricing remains consistent regardless of usage, eliminating hidden costs. The machines are tailored to fit any layout, scale, or workplace culture and connect directly to the building’s waterlines. The need for deliveries and refills disappears, making it easy for companies to effortlessly scale as their requirements evolve.

Distinguishing Quench is its customer-first approach embedded in every aspect of the business. Whether through tailored hydration solutions delivered by a knowledgeable sales team, dependable onsite service from skilled technicians, or dedicated support from the customer care team, Quench remains laser-focused on serving every customer. Clients ranging from small businesses to over 75 percent of Fortune 500 companies benefit from the same standard of excellence.

“Customer first philosophy is not just a slogan for us,” says Montreal-based VP, David Lacombe. “It's a culture that empowers every employee to act with the customer's best interest in mind and to always create a consistently outstanding experience across every touch point.”

This commitment becomes crucial as many companies struggle with rising prices, frequent delivery delays, ongoing environmental concerns, and the heavy lifting and storage strain associated with bottled water. But for Quench’s high-end, multi-location clients, the primary challenge is delivering a consistent, high-quality hydration experience to employees across all locations.

Quench solves these challenges through three key strengths: an unmatched variety of solutions, experienced leadership, and a dedicated team. It offers one of the most comprehensive product portfolios in the market, including bottle-free water coolers, sparkling and flavored water dispensers, and ice machines. All systems are powered by advanced filtration technology that guarantees fresh and clean water anywhere in Canada.

With over 30 years of industry experience and a market presence across North America, Quench is trusted by a broad spectrum of organizations, from schools and hospitals to factories, hotels, retailers, and thousands of small businesses. This deep expertise means it understands its clients' operational pain points and delivers solutions designed to meet real-world demands.

The heart of Quench lies in its Canadian team. Every employee, whether customer-facing or behind the scenes, shares a deep-rooted commitment to doing what’s best for the customer. This speaks volumes about the company’s commitment to its workforce. Fueled by this ethos, the company has experienced exponential growth and consistently earns customer trust and satisfaction. Quench Canada takes pride in the fact that 100% of the team is Canadian and based in Canada. From their distribution center in Delta, BC to their HQ in Woodbridge, Ontario, and their branches across the country, their regional presence and insight is a tremendous asset.

Real-world examples highlight the impact of Quench solutions. A major healthcare institution approached Quench with two key goals: reduce unnecessary costs and improve workplace safety. They hadn’t fully considered the risks of lifting and handling heavy water jugs. Quench began by installing a few machines on a trial basis. Impressed by the results, they expanded to 500 machines, boosting safety, streamlining operations, and saving $40,000 annually.

Similarly, when a major retail chain with more than 900 employees across 43 stores faced water shortages and delivery delays, it impacted employee morale. By switching to Quench, they now enjoy uninterrupted filtered water and save $6,000 annually.

The advantages of Quench solutions include environmental stewardship. Each bottleless unit installed eliminates the need for plastic jugs and single-use bottles, while reducing emissions tied to transportation and delivery.

Looking ahead, a new line of smart machines, equipped with IoT, is set to launch shortly, representing a major step forward in sustainability. They will eliminate unnecessary visits and calls, further enhancing the customer experience, reducing technician travel time and minimizing overall carbon footprint.

In anticipation of this next chapter, Quench Canada is also refreshing its brand identity. While the core values and customer-first mindset will remain unchanged, the updated branding will better reflect its focus on modernization and sustainability to deliver unmatched customer satisfaction.