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Its dedication to resolving customers’ productivity issues, highly trained technicians, and diligence in performing maintenance has brought huge success to WyCo Services, leading to its growth from two to four different conveyor zones and diversifying its operations from coast to coast in the U.S.
“Our growth is driven by customers asking us by name if we would be willing to open up new territories to facilitate their day-to-day needs,” says Jake Allen, Business Development Director.
WyCo closely works with TSA, DHS, the Airport Authority, and large-scale equipment manufacturers and system integrators, providing professional and reliable installation. It currently represents 22 different manufacturers of equipment globally, both in conveyors and other material handling equipment that can be integrated with conveyor systems.
Predicting the Future for Better Productivity
WyCo’s preventative maintenance program is custom designed, with every potential part within the client’s system identified and documented. The program enables the technicians to track every repair and adjustment made on that particular unit through different apps.
Preparing a good preventative maintenance schedule and reporting is equivalent to predicting what could create problems for the customer, helping them fix it before they’re shut down, and identifying parts they may need to replace. WyCo also maintains internal an engineering software that tracks individual clients’ preventative maintenance processes.
Upon completion of the preventative maintenance schedule at their location, a report is presented to the client, with details on activities completed and repairs recommended, along with a severity rating for every repair. The severity rating helps the client prioritize the repairs depending on the type of conveyor or equipment, its usage, and its wear and tear.
WyCo is transparent with its clients while offering optional preventative maintenance solutions.
Significant improvements in productivity and savings on future financial burdens have encouraged clients to budget for maintenance funds and invest in preventative measures with WyCo.
One-Stop Shop for Improving Conveyor Productivity
The driving force behind WyCo’s exemplary services as a one-stop shop is its passionate team of professionals, including trained technicians and subject matter experts, with years of experience, who are hands-on in providing the perfect solution for their client’s unique issues.
Best illustrating its commitment to client support is when it helped a chocolate company enhance productivity. The chocolate company’s engineering team faced a dilemma when it could not separate the frozen seasonal fruits for producing chocolate-covered fruits. The frozen fruits kept moving in chunks on the conveyor through different chocolate processes, resulting in a 22 percent material loss. The high rate of rejected finished products compelled the company to reach out to WyCo for help.
Cross Training with Manufacturers
The changing times, processes, and technologies necessitate an accompanying change in employee knowledge and skill sets. To bring a perfect solution to its clients, WyCo looks for avenues of opportunity to swap and cross-train its technicians with manufacturers from different zones and regions on different methods and technologies. On-the-job training at the manufacturer’s site gives crucial insights into designs, and critical improvement techniques are collected from the manufacturer and vendors for designing the best plan to make certain repairs.
WyCo believes that one client issue can be solved in at least 22 unique ways when there are 22 different manufacturers with their experiences. Cross-training helps technicians train under different experts and learn their individual styles of approaching and solving client issues.
For almost five decades, from California to Boston, WyCo Services has set benchmarks in the conveyor space for material handling, facility maintenance, repair services, and preventative maintenance services.
Its services will continue to be the trusted and preferred partner for scores of manufacturers in the conveyor and related equipment space across the U.S. in maximizing productivity and efficiency.
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Company
WyCo Services
Management
Jake Allen, Business Development Director
Description
WyCo Services, with over five decades of experience, excels in installation and maintenance of conveyors and material handling applications. It currently represents 22 different manufacturers of equipment globally, both in conveyors and other material handling equipment that can be integrated with conveyor systems.