Tacit

In the ever-evolving food services industry, a large restaurant chain reigned supreme in their commitment to culinary excellence and customer satisfaction. As online ordering became increasingly popular, they wanted to provide a unified view of their menu to all clients, regardless of their location or the channel—mobile app, website, or popular marketplace platforms like Uber Eats and DoorDash.

A master weaver of digital ordering solutions, Tacit, with its all-in-one platform and unrivaled expertise, assisted the client in bringing their vision to life.

Tacit helped the restaurant chain achieve a harmonized menu across all digital ordering channels and deliver a seamless branded mobile, web, and kiosk ordering experience. The orders were processed in a streamlined and standardized manner, effortlessly integrating with the point-of-sale (POS) for traceability. It also provided complete order visibility to the kitchen staff, enabling them to accept and prepare orders without delay.

The result was reduced labor costs, as the restaurant’s personnel no longer needed to manage multiple ordering channels or decipher varying menu presentations. It also prevented their customers from encountering inconsistencies as they navigated menus across different channels.

This is one of the many successes scripted by Tacit in the food services industry.

Today, the company is known for transforming the food and beverage ordering experience with its fully-integrated digital ordering platform, enabling ordering and payments via mobile, web, kiosks, and third-party marketplaces for delivery or pickup.

“Our platform makes it easy for guests and operators to manage digital orders by reducing the steps required to process them. Simultaneously, there is no duplication of tasks, such as re-entering order information or monitoring multiple tablets to receive orders in the kitchen,” says Cris Jucan, CEO and co-founder, Tacit. “Our deep expertise and guidance make the lives of operators easier while improving the overall customer experience.”

While collaborating with multiple clients in the food service sector, Tacit’s team observed that one of the issues within the industry is the shortage of staff. Many restaurants have had to reduce their service hours or even close their establishments on certain days of the week as they could not find enough workers. Simultaneously, the food service sector has been rapidly adapting to evolving customer expectations, with online ordering dramatically increasing and reaching a significant penetration rate of 21.2 percent in 2022.

In response, Tacit’s platform allows operators to reallocate resources from the order-taking and payment processing tasks to food preparation and serving activities, allowing them to fully operate the restaurant while optimizing staffing levels. Its customizable and flexible white-label offering is a game-changer, as multiunit restaurants and large hospitality facilities can leverage it to streamline the ordering process and reduce the potential for errors while enhancing efficiency and increasing overall productivity.

Tacit’s solution automates manual tasks typically associated with traditional processes. It can easily integrate with different technologies, ensuring streamlined experiences for operators and consumers. Tacit also enables clients to support loyalty programs and personalized offers across all channels, empowering them to engage with customers on their preferred platforms for a holistic, immersive experience. It encompasses everything from payment, point of sale, gift cards, loyalty, student card, player card, and marketplaces. It also collaborates with clients to advise them on digital ordering solutions that are tailored to their operations.

Tacit takes a holistic approach to every client engagement. From initial setup and implementation to continuous support and customer success, it ensures they can maximize the platform's potential throughout their journey.

Staying true to this commitment, Tacit continues to power digital ordering for global clients to increase profitability and improve the guest experience in a highly competitive hospitality environment.